姚丽萍,Liping Yao

目的：专门针对开展优质护理服务对护理人员心理状况所造成的影响，探寻这些影响因素，更有利于护理人员和管理层采取有关措施，更加有效地进行护理服务。方法：通过SDS和SAS等，对某市医院心胸外科100名参与优质护理服务的护理人员开展评测。结果：这些护理人员开展优质护理服务之后的SAS和SDS评分分别是（41.204.60）分和（43.857.28）分，这些都要比开展优质护理服务前的SAS（40.53±7.70）分与SDS（41.206.32）高，其差异明显（P<0.05）；而一般效能感量表评分则为（1.870.43）分，跟进行优质护理服务前的（2.110.36）分数进行对比，没有明显差异（P≥0.05）。结论：开展优质护理活动会对护理人员的心理状况有明显的负面影响，不断消除或者降低这种影响，对优质护理工作的顺利进行有很大效益。 Objective: To explore the impact of high quality nursing service on the psychological status of nursing staff, and to explore these factors, more conducive to nursing staff and management to take relevant measures, more effective nursing services.Methods:100 nurses in cardiothoracic surgery department were evaluated by SDS and SAS.Results: The scores of SAS and SDS were (41.204.60) and (43.857.28) respectively, which were significantly higher than those of SAS (40.53±7.70) and SDS (41.206.32) before high quality nursing service (P <0.05), while the scores of general efficacy scale were (1.870.43), which were not significantly different from those of (2.110.36) before high quality nursing service (P >0.05).Conclusion: Carrying out high-quality nursing activities will have obvious negative influence on the psychological state of nursing staff, and continuously eliminating or reducing this influence will have great benefit on the smooth progress of high-quality nursing work.

优质护理工作；护理质量审核；心胸外科；心理状况 High quality nursing work; nursing quality audit; cardiothoracic surgery; psychological state

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